1. Digital Product Refunds:
Please note that due to the nature of our digital products, we do not offer refunds for digital purchases unless the product is defective or not as described. If you believe you are entitled to a refund for a digital product, please contact our customer support at nihalzak39@gmail.com within 15 days of purchase with a detailed description of the issue. We will investigate the matter and determine if a refund is appropriate.
2. Damaged or Defective Products:
If you receive a damaged or defective digital product, please contact us at nihalzak39@gmail.com within 15 days of purchase. We will assess the situation and, if deemed necessary, provide a replacement or refund.
3. Contacting Customer Support:
To initiate a refund or return, please contact our customer support team at nihalzak39@gmail.com. Please include your order number, a description of the issue, and any relevant supporting information. Our customer support team will respond to your inquiry within 2 business days and provide instructions on the next steps.
4. Refund Process:
If a refund is approved for a defective or damaged digital product, we will issue the refund to the original payment method used during the purchase. Please allow [X] business days for the refund to be processed and reflected in your account.
5. Contact Information:
For any inquiries or concerns related to refunds and returns, please contact our customer support team at:
Email: nihalzak39@gmail.com Address: Madinat Khalifa, Doha, Qatar
6. Changes to Refunds and Returns Policy:
We may update this Refunds and Returns Policy from time to time without prior notice. Changes will be effective upon posting to the Website. It is your responsibility to review this policy periodically.
At Elite, we are committed to providing you with high-quality products and excellent customer service. If you have any questions or need assistance, please do not hesitate to reach out to us.
Note: This Refunds and Returns Policy is provided as a general template and should be reviewed and customized to align with your specific business practices, legal requirements, and any applicable laws.